Return and Refund Policy for USB Online Market

Effective Date: April 18, 2025

At USB Online Market (“we,” “us,” or “our”), we want you to be completely satisfied with your shopping experience on our website [www.usbonlinemarket.com] (the “Website”) and our online marketplace services (collectively, the “Services”). This Return and Refund Policy explains the conditions under which you may return products purchased from USB Online Market or our third-party sellers (“Sellers”), the process for requesting returns, and the terms for refunds or exchanges. This policy applies to customers and, where applicable, Sellers fulfilling return obligations, and it supplements our Terms and Conditions, Privacy Policy, Support Policy, and Seller Policy.

1. General Return Eligibility

a. Return Window

• You may return eligible products within [15 days] from the date of delivery, unless otherwise specified in the product listing or required by law.

• Returns requested after this period may not be accepted, except in cases of defective or damaged products (see Section 3).

b. Eligible Products

• Most products purchased through the Services are eligible for return, provided they meet the following conditions:

◦ The product is in its original condition (unused, unopened, and in original packaging, with all tags, accessories, and documentation included).

◦ The product is not listed as non-returnable in the product description (e.g., personalized items, digital products, or hygiene-related goods).

• Some products may have specific return conditions set by the Seller, which will be clearly stated in the product listing.

c. Non-Returnable Products

• The following products are generally non-returnable unless defective or damaged:

◦ Customized or personalized items.

◦ Digital products or downloadable content (e.g., software, e-books).

◦ Hygiene-related products (e.g., cosmetics, undergarments) if opened or used.

◦ Gift cards or vouchers.

◦ Products marked as “final sale” or “non-returnable” in the listing.

• Refer to the product listing or contact us for clarification on specific items.

2. Return Process

a. Initiating a Return

• To request a return, contact our support team within the return window:

◦ Email: [info@usbonlinemarket.com]

◦ Phone: [+1 (216) 309-6319]

◦ Online: Submit a return request via your account on the Website at [www.usbonlinemarket.com/contact-us] or through the Help Center.

• Provide the following information:

◦ Order number.

◦ Reason for the return (e.g., change of mind, defective product, incorrect item).

◦ Preference for refund or exchange (if applicable).

• For defective or damaged products, include photos or other evidence to support your claim.

b. Return Approval

• We or the Seller will review your return request and notify you of approval or rejection within [3–5 business days].

• If approved, you will receive a Return Merchandise Authorization (RMA) number and instructions for returning the product, including the return shipping address.

c. Returning the Product

• Package the product securely in its original packaging, including all accessories, manuals, and the RMA number (if provided).

• Ship the product to the designated return address using a trackable shipping method, unless otherwise instructed.

• You are responsible for return shipping costs unless:

◦ The return is due to our or the Seller’s error (e.g., incorrect or defective product).

◦ The product listing or applicable law specifies free return shipping.

• We recommend retaining proof of shipment (e.g., tracking number) until the return is processed.

d. Inspection and Processing

• Once the returned product is received, we or the Seller will inspect it to confirm it meets the eligibility conditions.

• Approved returns will be processed within [5–7 business days] of receipt.

• You will be notified via email of the outcome (e.g., refund issued, exchange shipped).

3. Defective, Damaged, or Incorrect Products

a. Eligibility

• If a product is delivered defective, damaged, or incorrect (e.g., not as described or wrong item), you may request a return, replacement, or refund within [7 days] of delivery.

• Contact us immediately with details and supporting evidence (e.g., photos of the defect or damage).

b. Process

• Follow the return process outlined in Section 2.

• If the issue is due to our or the Seller’s error, we or the Seller will cover return shipping costs and provide a prepaid shipping label where feasible.

• Upon inspection, we or the Seller will offer:

◦ A replacement (if available).

◦ A full refund to your original payment method.

◦ A store credit (if agreed upon).

c. Warranty Claims

• Some products may include a manufacturer’s warranty. Contact us or the Seller to initiate a warranty claim, which will be handled per the manufacturer’s terms.

• Warranty claims are separate from this policy and may have different timeframes or conditions.

4. Refunds

a. Refund Eligibility

• Refunds are issued for eligible returns that meet the conditions outlined in Sections 1 and 3.

• The refund amount will include:

◦ The purchase price of the product.

◦ Original shipping costs (if the return is due to our or the Seller’s error or required by law).

• Refunds exclude return shipping costs unless covered by us or the Seller.

b. Refund Method

• Refunds will be issued to the original payment method used for the purchase.

• If the original payment method is unavailable, we may issue a store credit or an alternative payment method with your consent.

• For Seller-fulfilled orders, the Seller will process the refund, subject to our oversight.

c. Refund Processing Time

• Refunds will be processed within [5–7 business days] after the returned product is received and approved.

• Depending on your payment provider, it may take an additional [3–10 business days] for the refund to appear in your account.

5. Exchanges

• Exchanges are subject to product availability and Seller policies.

• If you prefer an exchange, indicate this in your return request. We or the Seller will confirm whether an exchange is possible.

• You may be responsible for additional shipping costs for exchanges, unless the return is due to our or the Seller’s error.

6. Seller-Fulfilled Orders

• For products sold by third-party Sellers, returns and refunds are handled by the Seller, subject to this policy and any additional Seller-specific terms stated in the product listing.

• Contact us at [support@usbonlinemarket.com] to initiate a return for Seller-fulfilled orders. We will coordinate with the Seller on your behalf.

• If a Seller fails to comply with this policy, USB Online Market may intervene to ensure a fair resolution, including issuing refunds or removing the Seller from the platform.

7. Customer Responsibilities

To ensure a smooth return process, you agree to:

• Follow the return instructions provided, including using the correct return address and RMA number.

• Package the product securely to prevent damage during transit.

• Provide accurate information and evidence when requesting a return.

• Comply with the return window and eligibility conditions.

8. International Returns

• For international orders, additional conditions may apply, such as:

◦ You are responsible for return shipping costs and customs duties or taxes, unless the return is due to our or the Seller’s error.

◦ Returns must comply with import/export regulations.

• Contact us for specific instructions for international returns, as processes may vary by region.

9. Consumer Rights

• This policy does not affect your statutory rights under applicable consumer protection laws (e.g., EU Consumer Rights Directive, U.S. consumer laws).

• If you are in a jurisdiction that provides additional return or refund rights (e.g., a 14-day cooling-off period in the EU), those rights will apply, and we will comply with them.

• Contact us at [support@usbonlinemarket.com] for details on your specific rights.

10. Limitations

• We are not responsible for returns lost or damaged during transit unless shipped using a prepaid label provided by us or the Seller.

• Returns that do not meet the eligibility conditions (e.g., used products, missing components) may be rejected or subject to a restocking fee of [30%], if applicable.

• Refunds or exchanges are not available for non-returnable products unless required by law.

11. Changes to This Return and Refund Policy

We may update this Return and Refund Policy to reflect changes in our practices or legal requirements. Updates will be posted on the Website with a revised “Effective Date.” We will notify you of significant changes via email or a Website announcement. Your continued use of the Services after such changes constitutes your acceptance of the updated policy.

12. Contact Us

For questions, support, or to initiate a return, please get in touch with us:

Email: [support@usbonlinemarket.com]


Phone: [+1 (216) 309-6319]


Address: [6405 Westhaven Dr, Indianapolis. IN 46254, USA.]